Privacy Policy – Epoxy Resin Shop Switzerland

1. General Information and Data Controller

The protection of your personal data is important to us. We treat your personal data confidentially and in accordance with applicable data protection laws, particularly the Swiss Federal Act on Data Protection (FADP).

This Privacy Policy explains which personal data we collect, process and use when you visit our website or place an order.

The data controller responsible for processing your personal data is:

KIL Global Trading
Breitschachenstrasse 5
9032 Engelburg
Switzerland

Email: info@epoxyresin-shop.ch
Website: https://www.epoxyresin-shop.ch

If you have any questions about data protection or the processing of your personal data, you can contact us at any time.

2. Collection and Processing of Personal Data

We collect and process personal data only to the extent necessary for operating our online shop, processing orders, communicating with customers, maintaining website security or pursuing other legitimate business purposes.

The following information may be processed:

• First and last name

• Billing and delivery address

• Email address

• Telephone number

• Order and invoice information

• Payment and transaction information

• Information provided through customer enquiries

• IP address and technical connection data

• Browser and device information

• Website usage data

This information is primarily used to process orders, provide our services, improve our products and services, and comply with legal obligations.

3. Website Hosting and Operation by Wix

Our website is operated using the Wix.com platform.

The platform provider is:

Wix.com Ltd.
Israel

Wix provides the technical infrastructure required to operate our website and online shop.

When you visit our website, Wix may process technical information, including:

• IP address

• Date and time of access

• Browser and operating system used

• Device information

• Pages visited

• Technical usage and connection data

This information is used in particular to ensure website functionality, maintain system security, resolve technical issues and protect against unauthorised access.

As part of providing its services, Wix may also have personal data processed by affiliated companies and authorised service providers located outside Switzerland.

For further information, please refer to Wix's Privacy Policy:

https://www.wix.com/about/privacy

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential online shop functions, remember preferences and, where applicable, analyse website usage.

Cookies are small files stored on your device.

We distinguish between the following categories:

Strictly Necessary Cookies

These cookies are required for the proper operation of our website and online shop.

They enable functions such as:

• Saving shopping cart contents

• Processing orders

• Signing in to customer accounts

• Storing essential settings

• Providing security functions

Functional Cookies

These cookies may enable additional website features and improve your browsing experience.

Analytics Cookies

Where corresponding analytics services are enabled, these cookies may be used to analyse website usage statistically and improve our services.

Marketing Cookies

Where advertising or marketing services are used, cookies may help measure the effectiveness of advertising campaigns and display advertisements based on visitors' interests.

Non-essential cookies and similar technologies are used in accordance with applicable data protection regulations.

Visitors can make their selections and, where available, change their preferences at any time through the cookie settings provided on our website.

Cookies can also be restricted or deleted using the settings of the relevant web browser.

Disabling strictly necessary cookies may limit certain functions of our online shop.

5. Data Processing When Placing Orders

When you place an order through our online shop, we process the personal data necessary to complete your purchase and arrange delivery.

This information may include:

• First and last name

• Billing address

• Delivery address

• Email address

• Telephone number, where provided or required

• Products ordered

• Order and invoice numbers

• Payment status and payment information

This data is used to process your order, handle payments, arrange shipping and provide customer service.

Where necessary, we share relevant information with authorised shipping companies, payment service providers and technical service providers.

Such information is shared only where required for the relevant purposes or otherwise permitted by law.

6. Payment Processing

To process payments, we use the payment methods offered during checkout and the corresponding payment service providers.

Depending on the payment method selected, the necessary information may be transferred to banks, credit card companies or other payment service providers.

This may include:

• Name and billing address

• Order amount and currency

• Order and transaction numbers

• Payment status

• Other information required for the selected payment method

Payment service providers may process certain information under their own responsibility. In these cases, their respective privacy policies also apply.

We generally receive the payment confirmations and transaction information necessary to process your order.

7. Shipping and Delivery

To deliver ordered products, we provide the necessary shipping information to the authorised delivery service providers.

This information may include:

• Recipient's name

• Delivery address

• Telephone number or email address, where required for delivery notifications

Orders are shipped using authorised postal and courier services, including Swiss Post, where it is responsible for the relevant delivery.

The information provided may be used by the shipping company to carry out the delivery and associated services.

8. Contact and Customer Enquiries

When you contact us by email, contact form or another communication method, we process the information you provide in order to respond to your enquiry.

This may include:

• Name

• Email address

• Contact details

• Content of your message

• Order information, where applicable

This information is used exclusively to process your enquiry and for related business purposes.

Personal data is deleted or anonymised once it is no longer required for these purposes, unless statutory retention obligations or other legitimate reasons justify further storage.

9. Customer Accounts

If you create a customer account on our website, we store the information necessary to provide this service.

This information may be used to allow you to access your account, view order information and use other available customer features.

You may request the deletion of your customer account at any time.

Statutory retention requirements, particularly those relating to invoices and completed orders, remain unaffected.

10. Newsletter and Email Marketing

If you subscribe to our newsletter, we use your email address to send you information about our products, special offers and news.

Marketing communications are sent in accordance with applicable legal requirements.

Where consent is required, newsletters are sent only after you have provided the necessary consent.

We may use the email marketing services of our website platform or other authorised providers for the technical distribution of newsletters.

You can unsubscribe from our newsletter free of charge at any time.

You can do this by clicking the unsubscribe link included in our marketing emails or by contacting us at info@epoxyresin-shop.ch.

After unsubscribing, your email address will no longer be used to send the relevant newsletter.

Limited retention of information may still be necessary to document your unsubscribe request or comply with legal obligations.

11. Website Analytics and Statistical Analysis

To improve our online shop, we may conduct statistical analyses of how our website is used.

For this purpose, we may use the analytics features provided by Wix.

If Google Analytics is also activated on our website, statistical information about website usage may be transmitted to and processed by Google.

This information may include:

• Pages visited

• Duration of visits

• Device and browser information

• Approximate geographical location

• Interactions with our website

• Technical identifiers

This information is used to analyse visitor behaviour and improve our services.

Where these services use cookies or similar technologies, they are used in accordance with applicable data protection regulations and the corresponding cookie settings.

For further information about Google's data protection practices:

https://policies.google.com/privacy

12. Online Advertising and Google Ads

If we use Google Ads or comparable online advertising services, they may be used to promote our products and measure the effectiveness of our advertising campaigns.

Where conversion tracking is enabled, information may be processed to determine whether a visitor places an order after clicking on an advertisement.

If remarketing features are used, these may allow interest-based advertisements to be displayed to visitors on other websites.

Cookies and similar technologies may be used for these purposes.

The relevant data processing is carried out in accordance with applicable data protection regulations and the required cookie settings.

For further information about Google's privacy practices:

https://policies.google.com/privacy

13. Social Media and External Content

Our website may contain links to social networks such as Facebook, Instagram or Pinterest.

When you click on one of these links, you leave our website and access the relevant third-party platform.

The processing of personal data on these platforms is governed by the privacy policies of the respective providers.

Where we embed external content such as videos, maps or other interactive elements, certain data may be transmitted to the relevant providers when the content is loaded or activated.

This information may include IP addresses, technical device information and data relating to the use of the embedded content.

Where required, such content is activated only after appropriate consent has been obtained.

14. Disclosure of Personal Data to Third Parties

We do not sell customer data to data brokers.

However, personal data may be disclosed to third parties where necessary for the operation of our online shop, contract fulfilment or other legitimate purposes.

Potential recipients include:

• Website and hosting providers

• Payment service providers and banks

• Shipping and logistics companies

• IT service providers

• Accounting and fiduciary service providers

• Email and communication service providers

• Public authorities, where required by law

Where service providers process personal data on our behalf, we implement the necessary protective measures and enter into appropriate agreements.

15. Processing of Personal Data Abroad

As part of operating our website and using external services, personal data may also be processed outside Switzerland.

This particularly applies to Wix services and, where relevant, other technical, payment, analytics or marketing service providers.

Due to the infrastructure used by Wix, data processing may take place in Israel, Ireland and the United States.

Depending on the services and subcontractors used, additional countries may also be involved.

Where personal data is transferred to countries without an adequate level of data protection, we ensure that the legally required safeguards are in place, such as recognised standard contractual clauses or other appropriate guarantees.

For data transfers to the United States, the Swiss-U.S. Data Privacy Framework may also apply to appropriately certified companies.

For further information about data processing by Wix:

https://www.wix.com/about/privacy

16. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or unlawful disclosure.

Our website uses a secure HTTPS connection with SSL/TLS encryption technology.

This technology helps protect information transmitted between your browser and our website during transmission.

Despite appropriate security measures, absolute security cannot be guaranteed when transmitting data over the internet.

17. Retention and Deletion of Personal Data

We retain personal data only for as long as necessary for the relevant processing purposes or to comply with statutory retention obligations.

Accounting records and relevant supporting documents are generally retained for 10 years in accordance with Swiss legal requirements.

Other personal data is deleted or anonymised once it is no longer needed for the purposes for which it was collected, unless legal obligations or other permissible reasons justify continued retention.

This includes, in particular, data from completed customer enquiries, technical logs and customer accounts that are no longer required.

18. Rights of Data Subjects

Under applicable Swiss data protection law, you have various rights concerning your personal data.

Subject to the relevant legal requirements, these rights include:

• Right of access: You may request information about the personal data we process concerning you.

• Right to rectification: You may request the correction of inaccurate personal data.

• Right to deletion: You may request the deletion of your personal data under the conditions provided by law.

• Right to data disclosure or portability: Under certain conditions, you may request your data in a commonly used electronic format.

• Right to object to certain data processing: You may object to the processing of your personal data within the limits of applicable law.

• Withdrawal of consent: You may generally withdraw previously given consent at any time with effect for the future.

Please note that certain information must be retained due to statutory retention obligations.

For data protection enquiries, please contact:

info@epoxyresin-shop.ch

To prevent unauthorised disclosure or deletion of personal data, we may request appropriate proof of identity where necessary.

19. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy if legal requirements, our services or our data processing practices change.

The version currently published on our website shall apply.

20. Contact

If you have any questions about the collection, processing or storage of your personal data, please contact us at any time.

KIL Global Trading
Breitschachenstrasse 5
9032 Engelburg
Switzerland

Email: info@epoxyresin-shop.ch
Website: https://www.epoxyresin-shop.ch

Last updated: October 2026